Civic technology is an emergent area of practice where IT experts and citizens without specialized IT skills volunteer their time using government-provided open data to improve government services or otherwise create public benefit. Civic tech, as it is often referred to, draws on longer-standing practices, particularly e-government and civic engagement. It is also a new form of citizen–government co-production, building on the trend of greater government transparency.
Stephens, J.(2017). Civic Technology: Open Data and Citizen Volunteers as a Resource for North Carolina Local Governments. Report, School of Government.
John B. Stephens