Author: Susan Austin
An indispensable resource, this comprehensive text on the subject of local government services is relevant to local governments of all sizes. It includes demographic, economic, technological and cultural trends that affect the management of service delivery. New chapters discuss the shift from “government” to “governance,” alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.
Austin, S., W. Stenberg, Carl (2007). “Managing Local Government Services: A Practical Guide”